Customer Service
Customer Service Agent
Be the friendly voice of our customers on phone and WhatsApp — solve problems, follow orders and keep people happy.
What you'll do
- Answer calls and WhatsApp messages from customers
- Log and resolve complaints within the agreed time
- Follow up online orders and deliveries
- Record every case in the CRM
- Escalate urgent issues to the right team
What we're looking for
- High school or above
- 1+ year in customer service or a call centre
- Native Arabic (Kuwaiti or Gulf dialect preferred) and good English
- Willing to work shifts, including weekends